Account Deletion
Pothak Account Deletion
This page explains how to request deletion of your Pothak.lk account, what happens when we process that request, and what information may be retained. It applies to accounts created in the pothak.lk mobile app and to pothak.lk store accounts used to sign in to it.
1. How to request account deletion
Account deletion is handled manually by our support team and is not performed automatically when you submit a request.
After receiving your request, our team will verify that the request came from the account holder before permanently deleting the account. This verification helps protect accounts from unauthorized or accidental deletion.
In the app
- Open the pothak.lk app and sign in.
- Go to Profile → Settings → Delete Account.
- Read the account deletion notice and submit your deletion request.
Your account will remain active and your information will remain unchanged until our team has verified and processed the request.
From this page, without the app
If you have uninstalled the app, changed device, or prefer not to use the app, you can submit an account deletion request using the form below. You do not need the mobile app to submit the request.
Submitting this form does not immediately delete the account. Our team will review and verify the request before any account or personal information is permanently removed.
This request is reviewed manually. Nothing is deleted when the form is submitted. We may contact you using the email address associated with your Pothak.lk account to verify that you are the account holder.
2. What is deleted
Once your account deletion request has been verified and processed, we permanently remove the following information where applicable. Account deletion cannot be undone.
| What | Where it is deleted from |
|---|---|
| Your name, email address and phone number | Pothak.lk app account |
| Your saved delivery addresses | Pothak.lk app account |
| Your shopping cart | Pothak.lk app account |
| Your wishlist | Pothak.lk app account |
| Your in-app notifications | Pothak.lk app account |
| Your push notification device tokens | Pothak.lk app account |
| Your pothak.lk store WooCommerce/WordPress customer account, including its website login, profile and saved billing details | Pothak.lk store |
| Your sign-in sessions on every device, including active access and refresh tokens | Pothak.lk app account |
| Personal information stored on past orders where it is appropriate to remove or anonymize it | Pothak.lk order records — see Section 3 |
| Your name associated with book reviews you published | Pothak.lk reviews — see Section 3 |
Information stored locally on your own device, such as cached account data, may also be removed when you sign out, clear the application's data, or uninstall the application.
3. What is retained, and why
Some information may need to remain after account deletion where it is necessary for legitimate business, accounting, legal, security, dispute, refund, or regulatory purposes.
Past orders as transaction records
If you have placed orders, transaction records may be retained. These may include information such as the order date, products ordered, amounts, payment method and status, delivery charges, and other information needed to maintain an accurate record of the transaction.
These records may be required for accounting and bookkeeping, tax records, refunds and returns, warranty or consumer-protection matters, and payment disputes.
Where appropriate, personal information that is no longer required may be removed or anonymized while the underlying transaction record is retained.
Book reviews you published
Reviews you published may remain available after account deletion, but they may be detached from your deleted account and displayed without your former account identity.
If you would like to request removal of a specific review, contact [email protected].
Record of the deletion request
We may retain a limited administrative record showing that an account deletion request was received and processed where necessary for security, compliance, record-keeping, or dispute-resolution purposes.
Server logs
Ordinary security, server and error logs may temporarily contain technical records associated with requests made to our systems. These logs are maintained separately from your customer account and are managed according to our normal security and retention practices.
4. How long we keep retained information
Certain transaction or business records may be retained for the period required by applicable accounting, tax, audit, consumer-protection or other legal and regulatory requirements, and where necessary for unresolved refunds, disputes, warranty matters or payment claims.
Information scheduled for deletion is removed when your verified deletion request is processed. Deleted information may temporarily remain within routine encrypted backup systems until those backups expire through their normal retention cycle.
5. How long account deletion takes
Account deletion requests are handled manually so that we can verify the identity of the account holder before permanently removing the account.
We aim to process verified account deletion requests as soon as reasonably possible and generally within 30 days.
Your account will remain active until the deletion request has been processed. We will contact you at the email address associated with your account if verification or additional information is required.
6. Can I use the same email address again?
Once the previous account has been deleted, you may be able to register a new Pothak.lk account using the same email address.
A newly created account will be treated as a new account and will not restore information from the account that was previously deleted.
7. Contact
For questions relating to account deletion or your personal information:
- Email: [email protected]
- Phone: +94 72 636 6000
- Post: POTHAK.LK (PVT) LTD, Ganemulla Road, Kadawatha, Sri Lanka
When contacting us about an account deletion request, please use the email address associated with your Pothak.lk account whenever possible. We may require verification before deleting an account.
8. Privacy Policy
For more information about how Pothak.lk collects, uses, stores and protects personal information, please read our Privacy Policy .
