App Terms & Conditions
Terms & Conditions
1. Acceptance of these terms
These Terms & Conditions (“Terms”) govern your access to and use of the pothak.lk mobile application (the “App”) and any related services we provide through it. By downloading, installing, accessing or using the App, or by creating an account, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the App.
If you are using the App on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
2. Definitions
- “Account” — the personal account you create in the App.
- “Content” — text, images, catalogue data, reviews, ratings and other material available in or submitted through the App.
- “Order” — a request you submit through the App to purchase one or more books.
- “Seller” / “Store” — the pothak.lk bookstore operating the fulfilment storefront that supplies and dispatches books ordered through the App.
- “Payment Provider” — the third-party payment gateway used to process card payments (see Section 7).
3. Eligibility and accounts
3.1 You must be at least 18 years old to create an Account and place Orders.
3.2 You agree to provide accurate, current and complete information when registering and to keep it up to date. You are responsible for all activity that occurs under your Account.
3.3 Keep your password confidential. Notify us immediately at [email protected] if you suspect unauthorised use of your Account. We are not liable for losses arising from your failure to safeguard your credentials.
3.4 We may refuse registration, or suspend or terminate an Account, in accordance with Section 17.
4. Licence to use the App
4.1 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the App on a device you own or control, solely for your personal, non-commercial use of the pothak.lk store, and subject to these Terms and the app-store terms that apply to your download (for example, Google Play’s Terms of Service).
4.2 You must not, and must not allow others to: (a) copy, modify, translate or create derivative works of the App; (b) reverse engineer, decompile or disassemble the App, except to the extent this restriction is prohibited by law; (c) rent, lease, lend, sell, sublicense or distribute the App; (d) remove or alter any proprietary notices; (e) use the App to build a competing product; or (f) access the App or the pothak.lk API by automated means, or in a way that imposes an unreasonable load, circumvents rate limits, or interferes with security features.
4.3 The App may deliver updates. Some updates may be required for continued use.
5. The store, catalogue and product information
5.1 The App displays books and related information supplied by the Store. We aim to keep descriptions, images, availability and pricing accurate, but we do not warrant that Content is error-free, complete or current. Cover images are illustrative.
5.2 Availability and prices may change without notice. Stock is re-checked when you view your cart and again at checkout; an item may become unavailable before your Order is accepted.
6. Orders, pricing and acceptance
6.1 All prices are shown in the currency indicated in the App (Sri Lanka Rupees unless stated otherwise) and, unless stated otherwise, include applicable taxes. Delivery fees, where they apply, are shown before you confirm the Order.
6.2 Submitting an Order is an offer to purchase. A contract of sale is formed only when the Store accepts your Order (for example, by confirming it or dispatching it). If we cannot accept your Order — for example, because an item is out of stock, a pricing error occurred, or payment was not authorised — we will notify you and arrange a refund of any amount already charged.
6.3 We reserve the right to limit quantities, correct errors (including pricing or description errors) even after an Order is submitted, and refuse or cancel Orders that appear fraudulent or in breach of these Terms.
6.4 A promotional or discount code (“coupon”) is valid only for signed-in Accounts, may be subject to eligibility conditions and expiry, cannot be exchanged for cash, and may be withdrawn or revalued if the cart changes.
7. Payment
7.1 The App offers the payment methods shown at checkout, which currently are:
- Card payment via the Payment Provider’s secure hosted checkout page. You enter your card details directly with the Payment Provider. We do not receive or store your full card details. Card payments are subject to the Payment Provider’s own terms and privacy policy.
- Cash on Delivery (COD), where offered for your delivery area — you pay the courier on delivery.
7.2 You confirm that any payment method you use is yours or that you are authorised to use it. If a payment fails, is reversed or is charged back, we may cancel the related Order and suspend your Account pending resolution.
7.3 You are responsible for any bank, card or currency-conversion charges imposed by your payment provider.
8. Delivery
8.1 Delivery times, areas and fees are those shown in the App or on the pothak.lk website at the time of your Order, and are estimates only.
8.2 Risk in the books passes to you on delivery to the address you provide. It is your responsibility to provide a complete, accurate delivery address and a reachable phone number. Failed deliveries caused by incorrect details or unavailability may incur re-delivery charges.
8.3 Order status shown in the App (for example “processing”, “shipped”, “delivered”) is provided for convenience and may lag actual events.
9. Cancellations, returns and refunds
9.1 You can request cancellation of an Order through the App while it is still eligible (generally before dispatch). Once an Order has shipped, cancellation may not be possible.
9.2 Returns, replacements and refunds are considered by the Store on a case-by-case basis, together with any mandatory consumer-protection rights you have under applicable law, which are not affected by these Terms. To request one, contact [email protected] with your order number.
9.3 Approved refunds are made to the original payment method (for card payments) or by an agreed method (for COD Orders).
10. User content (reviews and ratings)
10.1 If you have received a delivered Order for a book, you may submit a rating and an optional written review for that book. Reviews are published publicly in the App next to your first and last name.
10.2 You must not submit content that: is false, misleading or not based on genuine experience; is unlawful, defamatory, obscene, hateful, harassing or threatening; infringes anyone’s intellectual-property, privacy or other rights; contains personal data of others, spam, advertising or malicious code.
10.3 You retain ownership of your review, but you grant us and the Store a worldwide, royalty-free, perpetual, irrevocable, sub-licensable licence to use, host, store, reproduce, publish, display, adapt and distribute it in connection with the App, the store and their promotion.
10.4 We may moderate, edit for length or formatting, refuse to publish, or remove any review at our discretion, and may remove or anonymise the displayed name on request.
10.5 If you delete your Account, your reviews remain published under the licence in Section 10.3 but are detached from your Account and the displayed name is replaced automatically. You may ask us to remove a review entirely by emailing [email protected].
11. Acceptable use
You agree not to:
- use the App for any unlawful, fraudulent or harmful purpose;
- impersonate any person or misrepresent your affiliation;
- interfere with, disrupt, probe or attempt to gain unauthorised access to the App, the pothak.lk API, other accounts, or any connected systems or networks;
- introduce malware or attempt to circumvent security, authentication or rate-limiting measures;
- scrape, harvest or systematically extract data or Content from the App except as expressly permitted;
- resell, or use for commercial resale, books obtained through the App without our written consent.
12. Intellectual property
12.1 The App, the pothak.lk name and logos, the user interface, and all software, text, graphics and other materials we provide (excluding user content and third-party catalogue data) are owned by or licensed to POTHAK.LK (PVT) LTD and are protected by intellectual-property laws. Except for the licence in Section 4, no rights are granted to you.
12.2 Book titles, cover art, author names and publisher materials are the property of their respective rights holders and are used to describe products offered for sale.
12.3 If you send us feedback or suggestions, you grant us a free, unrestricted right to use them without obligation to you.
13. Third-party services
The App relies on third-party services (including database and hosting providers, an image-delivery network, and the Payment Provider) and may link to third-party pages such as the pothak.lk website or the Payment Provider’s checkout page. We are not responsible for third-party services or content, and your use of them may be subject to their own terms and privacy policies.
14. Availability and changes to the App
14.1 We provide the App on an “as available” basis and may modify, suspend or discontinue all or part of it, temporarily or permanently, with or without notice. We may also add, change or remove features (including payment methods, coupons and delivery options).
14.2 We are not liable for any unavailability of the App or the pothak.lk API, including for maintenance, updates, network issues or events beyond our reasonable control.
15. Disclaimers
15.1 To the maximum extent permitted by law, the App and all Content are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement.
15.2 We do not warrant that the App will be uninterrupted, secure or error-free, that defects will be corrected, or that Content (including availability, pricing and descriptions) is accurate or complete.
15.3 Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under the law that applies to you, including mandatory consumer-protection rights.
16. Suspension and termination
16.1 You may stop using the App at any time and may request deletion of your Account in any of three ways:
- in the App, via Profile → Settings → Delete Account;
- on the web, without the App, at https://pothak.lk/delete-account;
- by emailing [email protected] from your registered address.
Whichever route you use, your request reaches our team, who delete your Account’s data from the App and your pothak.lk store account. None of this is automatic and none of it happens the moment you submit a request; your Account keeps working until it is processed. What is deleted and what is retained is set out in the Privacy Policy (Section 12) and at https://pothak.lk/delete-account; order records we are required to keep for accounting, tax and dispute-resolution purposes are retained by the store for as long as the law requires rather than for a fixed period we set. Once processed, deletion is permanent and cannot be reversed.
16.2 We may suspend or terminate your access to the App or your Account, in whole or in part, with or without notice, if we reasonably believe you have breached these Terms or applicable law, if your Account is used fraudulently, or if required to protect the App, other users or third parties.
16.3 Suspension or termination by us under Section 16.2 is not the same as deletion under Section 16.1: it disables access to the Account but does not delete your personal information, and it may be reversed. Deletion under Section 16.1, once processed, removes your personal information as described in the Privacy Policy (Section 12) and cannot be reversed.
16.4 On termination, the licence in Section 4 ends and you must stop using the App. Sections that by their nature should survive (including Sections 10.3, 12, 15,18 and 19) will survive termination.
17. Changes to these Terms
We may revise these Terms from time to time. When changes are material, we will update the “Last updated” date, publish the revised Terms at https://pothak.lk/app-terms-and-conditions, and give notice in the App or by email where appropriate. Changes take effect when posted (or on a later stated date). Your continued use of the App after that means you accept the revised Terms.
18. Governing law and disputes
18.1 These Terms and any dispute arising out of or in connection with them or the App are governed by the laws of SRI LANKA, without regard to its conflict-of-laws rules.
18.2 The courts of SRI LANKA will have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. Any mandatory consumer rights you have in your country of residence are unaffected.
19. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the App and supersede any prior agreements.
- Severability. If any provision is held unenforceable, the rest remains in effect.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor.
- Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.
- Notices. We may give notice through the App, by email to your registered address, or by posting on https://pothak.lk.
20. Contact
POTHAK.LK (PVT) LTD
Support: [email protected]
Privacy: [email protected]
Phone: +94 726366000
Address: Ganemulla Road, Kadawatha, Sri Lanka
